Client experience is a critical part of the overall process and we hope that by sharing our testimonials, you’ll get an idea of the level of service that we work to. Client satisfaction is our top priority and we make every effort to the ensure the experience is enjoyable and stress free from start to finish.
From the start Design Team stood out by being proactive, efficient and reliable. We were kept updated on the progress of our application and meetings to discuss the next phase were arranged automatically. We cannot fault them.
After hearing horror stories from some of our neighbours who had bad experiences and multiple failures, we felt overwhelmed by the planning rules and process — until we found Design Team. Amy, the Design Manager, did an excellent job in co-ordinating the design process from start to finish. She helped translate the seemingly complex planning rules and restrictions for us.Steven, one of Design Team’s architects was a star. He visited our home to learn about what we planned to build and take measurements. We immediately felt confident in Steven’s abilities and his architectural vision. He offered many ideas for how we could improve our project. His designs gave us the extra space we needed without sacrificing any space in our garden which we had recently landscaped. In addition to the designs, Steven prepared documents and evidence for submission to Lambeth. This included a helpful Design & Access Statement, which explained how our project would meet the requirements of the conservation area. He also found nearby properties in which Lambeth had approved similar extensions — a useful precedent for our proposal. Steven clearly knows his stuff.We were delighted with the result: our application was accepted on the first attempt. Thank you to Amy, Steven and everyone else at Design Team who made this journey through the planning labyrinth so stress free for us. We recommend Design Team. 5 stars!